Privacy Policy

York IT Services ("we," "our," or "us") is committed to protecting your privacy in accordance with Ontario's Freedom of Information and Protection of Privacy Act (FIPPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our IT services.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and company name when you submit inquiry forms or request service quotes
• Technical Data: IP address, browser type, operating system, and access times when you visit our website
• Service Information: Details about the IT services you request, including project specifications and support requirements
• Communication Records: Correspondence history when you contact us for support or inquiries

2. How We Use Your Information

We use your personal information for the following purposes:

• Responding to your inquiries and providing IT service quotes
• Delivering the IT services you have requested (cybersecurity, cloud solutions, VoIP, technical support)
• Communicating with you about service updates, appointments, and project progress
• Improving our website and services based on user feedback and analytics
• Complying with legal obligations, including tax and accounting requirements under Ontario law

3. Consent

By providing your personal information through our website or by engaging our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. You may withdraw your consent at any time by contacting us at info@yorkit.ca, subject to legal retention requirements.

4. Disclosure of Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except:

• Service Providers: Trusted third-party vendors who assist us in operating our website or delivering IT services (e.g., cloud hosting providers, software vendors), subject to confidentiality obligations
• Legal Requirements: When required by law, such as in response to a subpoena, court order, or regulatory inquiry from Ontario or federal authorities
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure data storage practices. While we strive to protect your information, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax and accounting purposes under the Income Tax Act and Excise Tax Act).

7. Your Rights

Under PIPEDA and Ontario's FIPPA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to the use of your information (subject to legal restrictions)
• File a complaint with the Office of the Information and Privacy Commissioner of Ontario if you believe we have violated your privacy rights

To exercise these rights, please contact us at info@yorkit.ca.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the "Last updated" date above. Your continued use of our website or services after any changes indicates your acceptance of the updated policy.

11. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: